TESTIMONIALS
Firgrove House Residential Care Home has a Review Score of 9.3 (9.3) out of 10 based on reviews in the last 2 years on www.carehome.co.uk
"When I first visited Firgrove it just felt right, I knew my mum would settle there and I wasn't proved wrong. Mum really enjoyed her stay. The food she said was excellent as was the care provided. The staff were great nothing too much trouble. Mum made lots of new friends and was looking forward to the better weather so she could sit outside in the lovely garden. Thank you all."
Linda W (Daughter of Resident)
"We put Mum into this home three years ago. We looked at a few homes and didn't want to put Mum in them as they were too big and didn't feel right. As soon as we walked into Firgrove, we liked it - was home from home. Lovely staff, and everyone had a smile. We knew straight away she would be safe and looked after. Mum loved it as well. Can't think of anything bad to say about Firgrove, Mums every need was met. Good food as well."
Pam B (Daughter of Resident)
"Mum has settled in so well at Firgrove. I cannot fault the level of care and consideration she has received - it has been excellent. Residents are treated as individuals and family are kept informed of any concerns. They go that little bit further for activities to keep residents occupied. It has a cozy, homely feel with safety and personal care paramount."
Wendy W (Daughter of Resident)
"Living in the area, we already knew Firgrove House had an excellent reputation and this was confirmed as soon as Mum moved in. She was very well looked after from the beginning and she often said in my pod visits /facetime calls (she lived there during covid times) that everyone was lovely and that she was well looked after. What more can you want? Mum had dementia but there was a good understanding of her needs and she was treated with love, respect and dignity. There was excellent support for us as a family too, we were given information, were listened to and made to feel part of mum's care. The manager is excellent... friendly and professional and clearly cares about those under her care. The staff were all lovely and have worked so well to cope with the extra challenges that covid has brought. Sadly, mum passed away, in hospital, due to a sudden illness (not covid). Communication, support and care was excellent throughout this time. Well done and a great big thank you!"
