Health Services

Firgrove House is registered to provide care for clients over the age of 65 years who need Residential Care, including lower level Dementia Needs. We have experienced and committed Care Staff on duty 24 hours a day, working along side our kitchen and house staff, to provide excellent round the clock care.

Day Care is also available at Firgrove House every day of the week to offer a day time service where clients can come and enjoy meals, activities and social time with us for the day.

The staff at Firgrove House are dedicated, caring, and compassionate. They all share the same goal; ensuring the residents receive the care and attention they need, and to ease any anxieties they have, so they are happy and relaxed, and enjoy living at Firgrove House. We aim to provide peace of mind to you and your loved ones whether they are joining us for a 2 week respite period or for on going care.

The admission process:

The first step – is to contact us for an initial meeting. We’ll be pleased to show you around so that you can see for yourself if we’re right for you or your loved one.

Once you’ve decided – we’ll arrange a pre-admission initial assessment, which will help us to understand your needs and prepare for any specific requests. Where possible we think it’s nice to do this at Firgrove House and invite you to spend a morning or join us for lunch. Alternatively we can arrange to visit the client in the hospital, their home or other care facility. If your loved one is moving to us from a distance then we will seek information from their local medical team.

Paperwork – If the placement is to be financed privately then a contract will be drawn up by Firgrove House to confirm the placement. If the placement is to be financed through the local authority then they must confirm that finances are in place and raise a contract with the home. You will be issued a contract by the home confirming this agreement.

One or two days before admission – When ever possible, you’re welcome to have access to your room, so that you can prepare it with personal possessions.

On the first day – you’ll meet your named carer, perhaps some of the other Residents if you’d like to, and we’ll do everything we can to make sure you feel at home.

Four weeks after admission – there will be a full review of your care plan to assess whether you’re satisfied, and if you’d like to remain here. At this stage (and at each monthly review after that) the care plan can be altered to ensure that you receive the care that’s exactly right for you.